Returns & Exchanges

Kiton offers a sophisticated return process for our clients, allowing for the return of unworn and unaltered items within 14 days of delivery. We are committed to ensuring your complete satisfaction with the exquisite craftsmanship of our Neapolitan tailoring.

1

Initiate Request

Access your order history through your Kiton account or use the guest tracking portal to select the items you wish to return and receive a formal Return Authorization.

2

Prepare the Package

Place the items in their original packaging, ensuring all security tags, authenticity cards, and garment covers are included to maintain the integrity of the return.

3

Affix Shipping Label

Utilize the pre-paid courier label provided in your original shipment or via email, and schedule a collection or drop-off at an authorized service point.

4

Quality Inspection & Refund

Once our artisans verify the condition of the returned pieces, your refund will be processed to the original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing